You can collect a bundle of log files. You obtain the bundle from the Workspace ONE Access appliance configuration page.

The following log files are collected in the bundle.

Table 1. Log Files
Component Location of Log File Description
Apache Tomcat Logs (catalina.log) /opt/vmware/horizon/workspace/logs/catalina.log

Apache Tomcat records messages that are not recorded in other log files.

Configurator Logs (configurator.log) /opt/vmware/horizon/workspace/logs/configurator.log

Requests that the Configurator receives from the REST client and the Web interface.

Connector Logs

(Workspace ONE Access connector log files are stored in the connector server. See information about Workspace ONE Access connector log files and bundles in the latest Installing VMware Workspace ONE Access Connector guide.)

 /opt/vmware/horizon/workspace/logs/connector.log

A record of each request received from the Web interface. Each log entry also includes the request URL, timestamp, and exceptions. No sync actions are recorded.

/opt/vmware/horizon/workspace/logs/connector-dir-sync.log Messages related to directory sync.
Service Logs (horizon.log) /opt/vmware/horizon/workspace/logs/horizon.log

The service log records activity that takes place on the Workspace ONE Access appliance, such as activity related to entitlements, users, and groups.

Unified Catalog Logs (greenbox_web.log) /opt/vmware/horizon/workspace/logs/greenbox_web.log Records activity related to the unified catalog.

Procedure

  1. Log in to the Workspace ONE Access appliance configuration page at https://WS1AccessHostnameFQDN:8443/cfg/logs.
  2. Click Prepare log bundle.
  3. Download the bundle.