You can upgrade from earlier versions of the product to version 20.10

Product Version Numbers

This version of Workspace ONE Access is 20.10. Previous versions include 20.01, 19.03, and 3.3.

Supported Upgrade Paths

Note: If you applied security patch HW-137959, make sure you follow the instructions in Security Patch Process to Follow During Upgrade before and after you perform the upgrade.

The upgrade path from 19.03 on Linux or 20.01 directly to version 20.10 is supported.

If your Linux deployment is not currently on 19.03, perform an upgrade to 19.03 first. See Upgrading to VMware Identity Manager (Linux).

For information about upgrading from VMware Identity Manager on Windows, see Upgrading to VMware Workspace ONE Access

  • You can upgrade from version or 3.3 directly to version
  • To upgrade from a version prior to, you must first upgrade to version, and then upgrade from to When you perform an online upgrade, the latest version to which upgrade is permitted appears. If necessary, upgrade to the allowed version and then upgrade to See Upgrading to VMware Identity Manager (Linux) for information.

Compatibility with Workspace ONE UEM

VMware Product Interoperability Matrix provides details about the compatibility of current and previous versions of VMware products and components, such as VMware Workspace ONE UEM Console.

Internet Connectivity

You can upgrade from versions 19.03 on Linux or 20.01 online or offline.

By default, the Workspace ONE Access appliance uses the VMware web site for the upgrade procedure, which requires the appliance to have Internet connectivity. You must also configure proxy server settings for the appliance, if applicable.

If your virtual appliance does not have Internet connectivity, you can perform the upgrade offline. For an offline upgrade, you download the upgrade package from My VMware. You can either use the updateoffline.hzn script to perform the upgrade or set up a local Web server to host the upgrade file.

Upgrade Scenarios

  • For your existing deployment, if you deployed a single Workspace ONE Access appliance, upgrade it online or offline as described in Online Upgrading to Workspace ONE Access 20.10 or Upgrading Workspace ONE Access Offline.
    Note: Expect some downtime because all services are stopped during the upgrade. Plan the timing of your upgrade accordingly.
  • For your existing deployment, 19.03 or 20.01, if you deployed multiple virtual appliances in a cluster for failover or high availability, see Upgrade a Workspace ONE Access Cluster.
  • To upgrade from Workspace ONE Access with minimal downtime in a multi-data center deployment scenario, see "Upgrading Workspace ONE Access with Minimal Downtime" in Installing and Configuring VMware Workspace ONE Access.