Managing the User Login Experience

Users are identified uniquely by both their user name and domain. The default experience for users who log in to the Hub portal from Workspace ONE Access is to select the domain to which they belong on the first login page that displays.

Because users select their domain first, users that have the same user name but in different domains can log in successfully. For example, you can have a user jane in domain eng.example.com and another user jane in domain sales.example.com.

Workspace ONE Access displays the authentication page based on the access policy rules configured for that domain.

Note: Users are not prompted to select a domain when authentication methods based on certificate authentication are configured. The authentication methods include Mobile SSO (iOS), Mobile SSO (Android), and Certificate (Cloud Deployment.