You can use the hznAdminTool script to change the Workspace ONE Access service admin user password and the Workspace ONE Access admin console password, also known as the operator password.

  • The Workspace ONE Access service admin user password is the password for accessing the configuration settings pages: https://WS1AccessHostnameFQDN:8443/cfg/
  • The Workspace ONE Access admin console password is the password for accessing the Workspace ONE Access admin console: https://WS1AccessHostnameFQDN/admin/

You have the option of changing the Workspace ONE Access service admin user password from the following configuration settings page, https://WS1AccessHostnameFQDN:8443/cfg/changePassword. See Manage Your Workspace ONE Access Appliance Passwords. However, if you are unable to log in and need to reset the password, you can use the hznAdminTool script to reset the password.

For the Workspace ONE Access admin console, the hznSetAdminPassword.batscript is the only method for changing the password.

Make sure that you create strong passwords.

Passwords must be eight or more characters long and contain at least one of each of the following characters.

  • Uppercase characters A-Z (Latin alphabet)
  • Lowercase characters a-z (Latin alphabet)
  • Numeric digits 0-9
  • Special characters (!, $, #, %, etc.)

Procedure

  1. As root, log in to the Workspace ONE Access virtual appliance host.
  2. Run the appropriate command, depending on which password you are resetting.

    These console-related passwords must be

    Option Description
    Workspace ONE Access service admin user password /usr/sbin/hznAdminTool setSystemAdminPassword
    Workspace ONE Access admin console password (or operator password)

    /usr/sbin/hznAdminTool setOperatorPassword
    You are prompted for the new password.
  3. Provide the new password.