With a multi-data center deployment, you can upgrade Workspace ONE Access to the next version with minimal downtime. Use this suggested workflow for rolling updates.

Refer to the diagram in Deploying Workspace ONE Access in a Secondary Data Center for Failover and Redundancy as you follow these steps.

Important: During upgrade of the multi-data center deployment, you can only use the Global Load Balancer (gateway.hostname) URL to reach the Workspace ONE Access appliance.

Procedure

  1. Switch routing on the Global Load Balancer to send the requests to the Data Center 2 Load Balancer.
  2. Stop database replication.
  3. Update the Workspace ONE Access-1 virtual appliance, then update the Workspace ONE Access-2 virtual appliance, and then update the Workspace ONE Access-3 virtual appliance.
  4. Switch the routing on the Global Load Balancer to send the requests to the Data Center 1 Load Balancer.
  5. Test functionality using Data Center 1 Load Balancer.
  6. Start database replication.
  7. Update the Workspace ONE Access-4 virtual appliance, then update the Workspace ONE Access-5 virtual appliance, and then update the Workspace ONE Access-6 virtual appliance.
  8. Switch routing on the Global Load Balancer to send the requests to the Data Center 2 Load Balancer.
  9. Test functionality using Data Center 2 Load Balancer.
  10. Switch routing on the Global Load Balancer to send the requests to the Data Center 1 Load Balancer.