You can use the Reset Connector Selection button to revert the Workspace ONE Access service to a state that allows you to change your connector selection, from the legacy 19.03.x or earlier connectors to the latest 22.09 connectors, or the other way around. The Workspace ONE Access service does not support using both versions of connectors simultaneously.

The 22.09 connector includes the Directory Sync, User Auth, Kerberos Auth, and Virtual App services. It supports integration with VMware Horizon, Horizon Cloud Service on Microsoft Azure with Single-Pod Broker or Horizon Cloud Service on IBM Cloud, Citrix, and ThinApp.

You select the type of connector to use when you first click New on the Connectors page. When you make your selection, the service state is set accordingly, to use either the latest connectors or legacy connectors. The appropriate Connectors page appears and guides you to install that version of the connector.

If you want to change your selection subsequently, you can use the Reset Connector Selection button. Note that you cannot reset the connector selection in all cases. The ability to reset depends on the current state of your system. For example, if you have already created directories or migrated your existing directories, you cannot reset the connector selection. An appropriate error message appears that provides more information.

Important: The Workspace ONE Access cloud service no longer supports legacy connectors. The Reset Connector Selection option is not available on the Connectors page. The option continues to be available on the Legacy Connectors page to enable migration from legacy connectors to the latest connector.

Procedure

  1. Navigate to the Integrations > Legacy Connectors or Integrations > Connectors page.
  2. Click the Reset Connector Selection button.

    The Legacy Connectors page displays the Reset Connector Selection button.
    Note: In the Workspace ONE Access cloud service, the Reset Connector Selection button is avilable only on the Integrations > Legacy Connectors page.
  3. Review the information in the confirmation dialog box, then click Proceed.

    The Reset Connector Selection confirmation dialog appears.
    Connector selection is reset. If the current state of your migration or installation does not allow a reset of the connector selection, an error message appears when you click the Proceed button.
  4. Click New.
  5. Make your selection in the Connector Usage Confirmation dialog box and click OK.
    For example:
    The Latest Workspace ONE Access Connector option is selected.

What to do next

Continue your migration or installation.