You can use the Reset Connector Selection button to revert the Workspace ONE Access service to a state that allows you to change your connector selection, from the legacy 19.03.x or earlier connectors to the latest 22.09 connectors, or the other way around. The Workspace ONE Access service does not support using both versions of connectors simultaneously.
The 22.09 connector includes the Directory Sync, User Auth, Kerberos Auth, and Virtual App services. It supports integration with VMware Horizon, Horizon Cloud Service on Microsoft Azure with Single-Pod Broker or Horizon Cloud Service on IBM Cloud, Citrix, and ThinApp.
You select the type of connector to use when you first click New on the Connectors page. When you make your selection, the service state is set accordingly, to use either the latest connectors or legacy connectors. The appropriate Connectors page appears and guides you to install that version of the connector.
If you want to change your selection subsequently, you can use the Reset Connector Selection button. Note that you cannot reset the connector selection in all cases. The ability to reset depends on the current state of your system. For example, if you have already created directories or migrated your existing directories, you cannot reset the connector selection. An appropriate error message appears that provides more information.
Procedure
What to do next
Continue your migration or installation.