When you integrate Horizon pods and pod federations with Workspace ONE Access, users can launch their assigned Horizon desktops or applications from the Workspace ONE Intelligent Hub app or portal.

Based on how an application or desktop is configured in the Horizon environment, it can be launched in Horizon Client or in a browser. For applications or desktops that are configured for Horizon Client only, users must install Horizon Client on their systems. For applications and desktops that can are configured for both Horizon Client and browsers, users can select the launch method.

Users can also set their default launch preference from their Account page in the Intelligent Hub portal. This user preference overrides any default launch preference set at the administrator level.

Note: Users cannot set a default launch preference in the Intelligent Hub app.


  • Based on how the application or desktop is configured in Horizon, users might need to install Horizon Client. For supported Horizon Client versions, see the VMware Product Interoperability Matrix.
  • If you integrate Horizon 7.13 or later versions with Workspace ONE Access, end users always see the option in Intelligent Hub to launch applications and desktops in a browser. However, if HTML Access is not installed on the Horizon Connection servers, browser launch fails. For Horizon 7.13 and later versions, you must install HTML Access on the Horizon Connection servers. See the VMware Horizon HTML Access documentation for information.


  1. Log in to the Intelligent Hub app or portal.
  2. Click the three dots on the desktop or application you want to launch and select Launch from Client, Launch from Browser, or Launch from Chrome Client. The Launch from Chrome Client option appears when you are running Intelligent Hub on a Chromebook.


The application or desktop starts.

If the user chose the Browser option, the application or desktop is started in a browser. The browser window also displays an HTML Access sidebar.

Beginning with Horizon 2006, all running applications and desktops that are launched directly from the Hub catalog (and not from the sidebar) appear in the Running list in the HTML Access sidebar. The following exceptions apply:

  • If the Clean Up Credential When Tab Closed for HTML Access setting is enabled in Horizon, only the last-opened Horizon desktop session appears in the sidebar. This limitation does not apply to application sessions.
  • Only the same type of sessions, sessions with the Multi-Session Mode setting selected or sessions with the Multi-Session Mode setting deselected, appear in the sidebar.
Note: When a user launches an application or desktop, Workspace ONE Access refreshes the SAML metadata from the Horizon Connection Server instances. However, if the application or desktop does not launch, sync the Horizon resources to Workspace ONE Access again. Navigate to the Resources > Virtual Apps Collections page, select the collection, and click Sync > Sync with safeguards or Sync > Sync without safeguards.