You can collect a bundle of log files to send to VMware support. You obtain the bundle from the connector configuration page.

The following log files are collected in the bundle.

Table 1. Log Files
Component Location of Log File Description
Apache Tomcat Logs (catalina.log) /opt/vmware/horizon/workspace/logs/catalina.log

Apache Tomcat records messages that are not recorded in other log files.

Configurator Logs (configurator.log) /opt/vmware/horizon/workspace/logs/configurator.log

Requests that the Configurator receives from the REST client and the Web interface.

Connector Logs /opt/vmware/horizon/workspace/logs/connector.log

A record of each request received from the Web interface. Each log entry also includes the request URL, timestamp, and exceptions. No sync actions are recorded.

/opt/vmware/horizon/workspace/logs/connector-dir-sync.log Messages related to directory sync.
Service Logs /opt/vmware/horizon/workspace/logs/horizon.log

VMware Identity Manager records activity that takes place on the workspace-va appliance, such as activity related to entitlements, users, and groups.


  1. Log in to the connector configuration page at https://connectorURL:8443/cfg/logs.
  2. Click Prepare log bundle.
  3. Download the bundle and send it to VMware support.