Depending on how the setting is configured in Horizon Cloud, users can reset dedicated Horizon Cloud desktops from Workspace ONE. Users can reset their desktops if they become unresponsive, for example.

The option to allow users to reset their desktops is configured in Horizon Cloud, not in VMware Identity Manager. The setting is supported in VMware Identity Manager 3.2 and Connector 2018.1.1.0, and later versions. Ensure that all connectors are version 2018.1.1.0 or later.

Only dedicated Horizon Cloud desktops can be reset from Workspace ONE.

If Horizon Cloud allows users to reset desktops, the Reset command is available for the desktop in Workspace ONE. The command only appears for those desktops for which reset is allowed.

reset desktop