Depending on how you configure Horizon and VMware Identity Manager, users can reset an unresponsive Horizon desktop from Workspace ONE.

When you configure Horizon to allow users to reset their desktops, the configuration applies to both Horizon and VMware Identity Manager.

The option to reset desktops from Workspace ONE is available in VMware Identity Manager 3.2 and Connector 2018.1.1.0, and later versions. Ensure that all connectors are version 2018.1.1.0 or later, otherwise the Reset command will not be displayed. The option is supported for:

  • Horizon 7.x or later pods
  • Dedicated and floating Horizon desktops


  • Configure Horizon to allow users to reset their desktops. See the documentation for View, Horizon 6, or Horizon 7, specifically the View Administration guide.
  • Ensure that you are using VMware Identity Manager 3.2 or later and Connector 2018.1.1.0 or later. All connectors must be version 2018.1.1.0 or later.
  • To ensure that specific Horizon desktops are resettable by users, the client access URLs for the respective pods should have trusted certificates. If the URLs have root-signed or self-signed certificates, configure VMware Identity Manager to trust those certificates. See VMware Identity Manager Installation and Configuration for information about applying a root certificate.


  • (Optional) Verify that VMware Identity Manager lists a given desktop as resettable by users.
    1. In the VMware Identity Manager console, select the Catalog > Virtual Apps tab.
    2. In the Any Application Type drop-down menu, select Horizon View Desktops.
    3. Click the name of the desktop.
    4. Click Details.
    5. Confirm that the Reset allowed setting is set to true.
      If the setting is false, then Horizon is not configured to allow users to reset the desktop.

What to do next

If a Horizon desktop becomes unresponsive, you or users can reset the desktop by selecting the Reset command for it.