When Users Launch a Citrix-Published Resource, the Browser Displays 500 Internal Server Error

A mismatch between the configurations of the Citrix server farm and VMware Identity Manager might cause the launch of Citrix-published resources to fail.

Problem

Launching a Citrix-published resource fails as the browser displays 500 Internal Server Error.

Cause

A 500 error occurs when the Citrix server farm information provided in the VMware Identity Manager console does not match the Citrix server configuration.

Solution

1. Note the settings of the transport type, port number, and SSL relay port number of each server farm integrated with your VMware Identity Manager deployment.
2. Log in to the VMware Identity Manager console.
3. Select the Catalog > Virtual Apps tab.
4. Click the Citrix collection name.
5. In the Server Farms section, change the Transport type, Port, and SSL Relay Port settings for each server farm to match the settings in your Citrix server configuration.