Problem

In the VMware Workspace ONE Access console, after editing the AD FS identity provider to add or update an authentication method, you receive the error Cannot update Identity Provider.

Cause

When adding or updating a SAML context rule, the SAML context name must be unique in your VMware Workspace ONE Access tenant. Authentication methods for the AD FS identity provider are not deleted when you click Save.

Solution

  • Provide a new authentication method name. This name must be unique in your tenant.
    Note: Authentication methods you add here can be deleted only through the REST API. To avoid issues with repetitive authentication methods, use a consistent naming convention to remember the last authentication method that you created. For example, use a date in the authentication method name: Password092116.