When you change settings in the Workspace ONE UEM console that are integrated with the Workspace ONE Access service, you must also update the settings in the Workspace ONE Access console, Integrations > UEM Integrations page. Otherwise, Workspace ONE Access and Hub Services cannot communicate with Workspace ONE UEM.

Updating Workspace ONE Access Service after REST API Certificate Regenerated in Workspace ONE UEM

When the REST API certificate is regenerated in the Workspace ONE UEM console, you must manually upload and save the REST API certificate in the Workspace ONE Access console.

  1. In the Workspace ONE UEM console Settings > Enterprise Integration > Workspace ONE Access > Configuration page, export the certificate and save the file.
    Workspace ONE UEM console Workspace ONE Access configuration page, cert export example
  2. In the Workspace ONE Access console Integrations > UEM Integration page REST API Certificate setting row, click UPLOAD CERTIFICATE. Navigate to the saved certificate and select the file to upload.
  3. Scroll down to the Workspace ONE Catalog section and click SAVE.
    Certificate upload view from the Workspace ONE Access console UEM Integration page
  4. Verify that the thumbprint identifier is the same in Workspace ONE Access, Hub Services, and Workspace ONE UEM.
    • In the Workspace ONE UEM console, go to the Settings > Enterprise Integration > Workspace ONE Access > Configuration page and scroll to the Certificate section to view the thumbprint identifier.
    • In the Workspace ONE Access console, go to the Integrations > UEM Integration page, and in the Workspace ONE UEM Configuration section, click SHOW CERTIFICATE DETAILS. Verify that the thumbprint identifier is the same identifier as on the Workspace ONE UEM console.
    • In the Hub Services console, go to System Settings > API Certificate and click Show Details. Verify that the thumbprint identifier is the same identifier as on the Workspace ONE UEM console.

Updating the Connection after AirWatch Cloud Connector is Upgraded in Workspace ONE UEM

When you upgrade the AirWatch Cloud Connector software, make sure that you update the Workspace ONE UEM integration configuration in the Workspace ONE Access console to update the Password (with Workspace ONE UEM) authentication method configuration.

  1. In the Workspace ONE Access Settings > Enterprise Integration > Workspace ONE Access > Configuration page, select User Password Authentication through Workspace ONE UEM
  2. Deactivate and then reactivate the setting.
  3. Click SAVE.
    Updating User Password authentication i the Workspace ONE Access console after ACC is upgraded
  4. Go to the Integrations > Authentication Methods page and select Password (with Workspace ONE UEM) to verify that the settings on the page were updated.