Problem

When attempting a login to the Hub portal using AD FS as the identity provider, the user encounters the error 404.idp.not.found.

Cause

When testing, the name of the authentication method is not removed from an access policy rule when changing the rule’s configuration. This error occurs when the policy selects an old authentication method or an authentication method of a disabled identity provider. The error also occurs when the AirWatch Cloud Connection password authentication method is selected but not enabled in VMware Workspace ONE Access and the AirWatch pages.

Solution

  • In the access policy rule, select an authentication method that is active and current.