Use this information to troubleshoot errors that can occur during the migration to Workspace ONE Access 20.10 connectors.

  • Error: When you try to migrate a directory of type Active Directory over Integrated Windows Authentication, you get the following error: Enterprise service <connector hostname>(EAS) response: Adapter configuration invalid: Authentication failed for the given user name and password.

    Solution: This error occurs if there is a time skew between the connector server clock and the domain controller clock. Update the time on the connector server. A best practice is to set up time synchronization using an NTP server.