To integrate a Citrix deployment with the Workspace ONE Access service, you need the following components.

  • A Workspace ONE Access tenant or on-premises instance.
  • A supported version of the Workspace ONE Access connector, installed on premises. You can download the connector from
  • An Integration Broker instance installed on a supported Windows server on premises. The Integration Broker, a component of Workspace ONE Access, is the component that communicates with Citrix server farms.

    You can download the Integration Broker from

  • A Citrix deployment on premises.

While deploying the on-premise components, ensure that you meet these requirements:

  • The connector must be able to communicate with the Integration Broker. If you have deployed multiple connector instances, ensure that all of them can communicate with the Integration Broker.
  • The Integration Broker must be able to communicate with the Citrix server farm.

All communication between the Workspace ONE Access service and the on-premise components is through the connector. The connector and the service communicate over a communication channel that is automatically set up during installation.

Note: Using the latest available version of Workspace ONE Access and its components is recommended.