Users can reset dedicated Horizon Cloud desktops from the Workspace ONE Intelligent Hub portal or app if the setting in Horizon Cloud allows it. The Reset option is useful when desktops become unresponsive.
The option to allow users to reset their desktops is configured in Horizon Cloud, not in Workspace ONE Access. Only dedicated Horizon Cloud desktops can be reset from Workspace ONE.
If Horizon Cloud allows users to reset desktops, the Reset option is available for the desktop in the Workspace ONE Intelligent Hub portal or app. The option does not appear for desktops for which reset is not allowed.