Use this information to troubleshoot the Horizon 7 or Horizon 6 configuration in Workspace ONE Access.
Users Unable to Launch Horizon Applications or Desktops
Users are unable to launch Horizon 7 or Horizon 6 applications or desktops from the Workspace ONE Access catalog.
Users are unable to launch Horizon 7 or Horizon 6 applications or desktops from the VMware Workspace ONE Access user portal and the following error appears in the user interface:
Error launching resource. Please contact your IT Administrator.
This error might occur if the SAML metadata on the Horizon Connection Server instances expired after the last sync.
- In the Workspace ONE Access console, click the tab.
- Select the Horizon virtual apps collection and click Sync to sync Horizon resources to VMware Workspace ONE Access again.