When you integrate your Horizon Cloud tenant with Workspace ONE Access, end users can run their assigned desktops and applications from the Workspace ONE Intelligent Hub portal or app.

Based on how an application or desktop is configured in the Horizon environment, it can be launched in Horizon Client or in a browser. For applications or desktops that are configured for Horizon Client only, users must install Horizon Client on their systems. For applications and desktops that are configured for both Horizon Client and browsers, users can select the launch method.

Users can also set their default launch preference from their Account page in the Intelligent Hub portal. This user preference overrides any default launch preference set at the administrator level.

Note: Users cannot set a default launch preference in the Intelligent Hub app.


Based on how the application or desktop is configured in Horizon, users might need to install Horizon Client. For supported Horizon Client versions, see the VMware Product Interoperability Matrix.


  1. Log in to the Intelligent Hub app or portal.
  2. Click the three dots on the desktop or application you want to launch and select Launch from Client, Launch from Browser, or Launch from Chrome Client. The Launch from Chrome Client option appears when you are running Intelligent Hub on a Chromebook.
    Note: Based on how the desktop or application is configured and based on your preference, you might need to install the Horizon Client on your system.