When users launch a Citrix-published desktop or application from the Workspace ONE Intelligent Hub portal or app, an ICA file is downloaded and passed to the Citrix Receiver. Citrix Receiver is a native OS application which launches Citrix-published desktops and applications. The launch experience varies across different platforms and browsers.

Launch Process

Depending on the platform and browser, the application or desktop is launched differently. In some cases the application or desktop is launched directly. In other cases, the user needs to associate the .ica file type with the Citrix Receiver first so that the application or desktop can be launched directly. In a few cases, the user needs to click the downloaded ICA file to launch the application or desktop. See the table for detailed information.

Platform Browser How the application or desktop is launched Action Required
Windows Firefox Launches the application or desktop directly None
Chrome Launches the application or desktop directly.
Note: With Citrix 4.5 Receiver and XenDesktop, there are known issues with delivery group launch.
None
Internet Explorer Downloads the ICA file with a .ica extension. After the file type is associated with the Citrix Receiver, launches the application or desktop automatically. In the browser, associate the .ica file type with the Citrix Receiver.
Edge Launches the application or desktop directly.
Note: With Citrix 4.5 Receiver and XenDesktop, there are known issues with delivery group launch.
None
Mac Safari, Firefox Launches the application or desktop directly None
Chrome Launches the application or desktop directly None
Windows Surface Chrome Downloads the ICA file with a .ica extension. After the file type is associated with the Citrix Receiver, launches the application or desktop automatically. In the browser, associate the .ica file type with the Citrix Receiver.
Android Chrome Downloads the ICA file Click the ICA file to launch the desktop or application.
iOS Safari Downloads the ICA file Click the ICA file to launch the desktop or application.
Chrome Unable to download the ICA file This scenario is not supported.

Allowing Citrix Receiver Plugin on Firefox

On Firefox, when users launch a Citrix-published application, they are prompted to allow the Citrix Receiver plugin.

Allow https://IdentityManagerHostname to run Citrix Receiver?


Popup on Firfox

Users must click Allow Now or Allow and Remember to launch the application.