Horizon apps and desktops, Citrix published resources, and ThinApp packages configured in Workspace ONE Access require the following helper applications to be installed on the users’ computers or devices.

  • Horizon desktops and apps use Horizon Client.
  • Citrix-published resources require Citrix Receiver.

Users are asked to download helper applications to their desktop or device the first time they launch applications from these resource types. You can prevent this prompt from displaying each time the resource is launched.

Preventing the prompt from display is a good option when computers or devices are managed, and you know the helper applications are on the user's local image.


  1. In the Workspace ONE Access console, select Resources > Global Launcher Preferences.
  2. Select the operating systems on which the user should not be prompted about the helper applications.
  3. Click Save.