The offline grace period is the period of time for which a virtualized application is allowed to launch and run on a Windows system without syncing with Workspace ONE Access.

ThinApp packages are virtualized Windows applications, and Workspace ONE Access can distribute these applications to Windows systems. When Workspace ONE Access distributes a ThinApp package to the Windows system for the first time for the user logged in to that system, the package's virtualized applications are registered on that Windows system for that user's use. The appropriate shortcuts are added to the Windows desktop, and the user can launch the virtualized applications using the shortcuts as for standard Windows applications installed to that system.

When a user launches one of the virtualized applications that was deployed to the Windows system by Workspace ONE Access, the ThinApp package requests permission to run from the ThinApp agent running on the system. The ThinApp agent verifies the following conditions.

  • Verifies whether the application is registered on this Windows desktop for the logged-in user.
  • Verifies whether the Windows system has synced with Workspace ONE Access within the allowed offline grace period.

If both of those conditions are true, the ThinApp agent allows the virtualized application to run.

The frequency of how often the Workspace ONE Access Desktop application syncs with Workspace ONE Access is set by the POLLINGINTERVAL installer option. By default, the frequency is every 5 minutes. Users can also use the Sync Now command in the Workspace ONE Access Desktop application to sync their assigned ThinApp packages immediately.

The offline grace period is set to 30 days by default. If a Windows system has had network connectivity to connect to Workspace ONE Access at any time within a 30-day timespan, the application can sync with Workspace ONE Access and virtualized applications can run.

However, if the Windows system has no network connectivity to connect to Workspace ONE Access, the application cannot sync with Workspace ONE Access. Virtualized applications registered on that Windows system can run on the disconnected system up to the time set by the offline grace period.