To troubleshoot problems with signing in to Workspace ONE, you can remove the user phone number in the user profile in the Workspace ONE Access console.
Note: The VMware Verify authentication method will not be an available option in Workspace ONE Access after October 31, 2022. Consider using the Verify (Intelligent Hub) authentication method for two-factor authentication in Workspace ONE Access. To learn more about the Verify authentication method, see Configuring Verify (Intelligent Hub) Authentication in Workspace ONE Access.. |
Procedure
- In the Workspace ONE Access console, click Users & Groups.
- On the User page, select the user name to reset.
- In the VMware Verify tab, click Reset VMware Verify.
Results
The phone number is removed from the user profile and the User list shows N/A in the VMware Verify Phone number column. The phone number is unregistered from the VMware Verify service.