To troubleshoot problems with signing in to Workspace ONE, you can remove the user phone number in the user profile in the Workspace ONE Access console.

Note: The VMware Verify authentication method will not be an available option in Workspace ONE Access after October 31, 2022. Consider using the Verify (Intelligent Hub) authentication method for two-factor authentication in Workspace ONE Access. To learn more about the Verify authentication method, see Configuring Verify (Intelligent Hub) Authentication in Workspace ONE Access..


  1. In the Workspace ONE Access console, click Users & Groups.
  2. On the User page, select the user name to reset.
  3. In the VMware Verify tab, click Reset VMware Verify.


The phone number is removed from the user profile and the User list shows N/A in the VMware Verify Phone number column. The phone number is unregistered from the VMware Verify service.