In the Workspace ONE Access console, you can enable the VMware Verify service as the second authentication method when two-factor authentication is required.

Note: The VMware Verify authentication method will not be an available option in Workspace ONE Access after October 31, 2022. Consider using the Verify (Intelligent Hub) authentication method for two-factor authentication in Workspace ONE Access. To learn more about the Verify authentication method, see Configuring Verify (Intelligent Hub) Authentication in Workspace ONE Access..

Workspace ONE Access tenant deployments, you enable VMware Verify in the Built-in identity provider in the Workspace ONE Access console.

For Workspace ONE Access on premises, also add the VMware Verify security token you receive from VMware support.

You configure two-factor authentication in the access policy rules to require users to authenticate using two authentication methods.

Users install the VMware Verify application on their devices and provide a phone number to register their device with the VMware Verify service. The device and phone number are also registered in the User & Groups user profile in the Workspace ONE Access console.

Users enroll their account once when they sign in using password authentication first and then enter the VMware Verify passcode that displays on their device. After the initial authentication, users can authenticate through one of these three methods.

  • Push approval with OneTouch notification. Users approve or deny access from Workspace ONE Access with one click. Users click either Approve or Deny on the message that is sent.
  • Time-based One Time Password (TOTP) passcode. A one-time passcode is generated every 20 seconds. Users enter this passcode on the sign-in screen.
  • Text message. Phone SMS is used to send a one-time verification code in a text message to the registered phone number. Users enter this verification code on the sign-in screen.

For Workspace ONE Access on premises environments, note that VMware Verify uses a third-party cloud service to deliver this feature to user devices. To do so, user information such as name, email, and phone number are stored in the service but not used for any purpose other than to deliver the feature.