You can set up a sync schedule so that users and groups are synced automatically from your Active Directory or LDAP directory to the Workspace ONE Access service at regular intervals. When you set up a schedule, changes in the enterprise directory are reflected in your Workspace ONE Access directory without requiring a manual sync.

You can set a schedule to sync users and groups weekly, daily, or every hour. Or you can choose to manually sync users and groups. When you set the schedule to Manually, you can use the Sync button on the directory page to start the sync process.

Schedule the sync intervals to be longer than the time to sync. If users and groups are being synced to the directory when the next sync is scheduled, the new sync starts immediately after the end of the previous sync. With this schedule, the sync process is continuous.

If you are using multiple Directory Sync service instances for high availability, see Configuring High Availability for Directory Sync in Workspace ONE Access for guidelines on scheduling.


  1. Select Integrations > Directories.
  2. Select the directory to edit.
  3. Click Sync Settings.
  4. In the Sync Frequency tab, set the sync frequency, and the day and time of day to run the sync.
    Set the sync time based on UTC standard time.
  5. Click Save.

What to do next

Review the sync safeguard limits configured in the Safeguards tab. See Setting up Directory Sync Safeguards in Workspace ONE Access.

See also Syncing a Directory Manually in Workspace ONE Access.