You can set up a sync schedule so that users and groups are automatically synced from your enterprise directory to your Workspace ONE Access directory at regular intervals.

You can set a schedule to sync users and groups weekly, daily, or every hour. Or you can choose to manually sync users and groups. When you set the schedule to Manually, you can use the Sync button on the directory page to start the sync process.

Schedule the sync intervals to be longer than the time to sync. If users and groups are being synced to the directory when the next sync is scheduled, the new sync starts immediately after the end of the previous sync. With this schedule, the sync process is continuous.

If you are using multiple Directory Sync service instances for high availability, see Configuring High Availability for Directory Sync for guidelines on scheduling.


  1. Select the Identity & Access Management > Manage > Directories tab.
  2. Click the directory.
  3. Click Sync Settings.
  4. In the Sync Frequency tab, set the sync frequency, the day, and the time of day to run.
    Set the sync time based on UTC standard time.
  5. Click Save.

What to do next

Review the sync safeguard limits configured in the Safeguards tab. See Setting up Directory Sync Safeguards.

See also Syncing a Directory Manually.