You can set up a sync schedule to sync users and groups automatically from your Active Directory or LDAP directory to the Workspace ONE Access service at regular intervals. When you set up a schedule, updates made to the enterprise directory appear in your Workspace ONE Access directory without requiring a manual sync.

You can set a schedule to sync users and groups weekly, daily, every hour, or every few hours. Or you can choose to manually sync users and groups. When you set the schedule to Manually, you must use the Sync button on the directory page to start the sync process.

As a best practice, schedule the sync intervals to be longer than the time it takes to sync the directory. If users and groups are being synced to the directory when the next sync is scheduled to start, the new sync starts immediately after the end of the previous sync. With this schedule, the sync process is continuous.

If you are using multiple Directory Sync service instances for high availability, see Configuring High Availability for Directory Sync in Workspace ONE Access for guidelines on scheduling.


  1. Select Integrations > Directories.
  2. Select the directory to edit.
  3. Click Sync Settings.
  4. In the Sync Frequency tab, set the sync frequency.
    Select from the following choices:
    • Once per day
    • Once per week
    • Every hour
    • Every 2 hours
    • Every 6 hours
    • Every 12 hours
    • Manually

    For the daily or weekly options, set the time and the day to run the sync. For the options to sync every x hours, the first sync starts approximately x hours after you save the Sync Frequency settings.

    The Every 2 hours, Every 6 hours, and Every 12 hours options are available with Workspace ONE Access connector 22.09 and later.

    Important: Set the sync time based on UTC standard time.
  5. Click Save.

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