You design and set up how employees use Workspace ONE Intelligent Hub to access, discover, and connect with a company's corporate resources, teams, and work flows from the Hub Services console. Users use the Workspace ONE® Intelligent Hub app or the Intelligent Hub portal in a web browser to access these resources.
You navigate to the Hub Services console from the Catalog > Hub Configuration tab in the Workspace ONE Access console.
Beginning with Workspace ONE Access 20.10 on premises deployments, Hub Services features are available for your on-premise deployment. The table shows the features available for cloud and on-premise deployments.
|Hub Feature||Availability for Cloud Deployments||Availability for Workspace ONE Access on-premises Deployments|
*Workspace ONE mobile flow is not available for on premises deployments.
|Employee Self-Service support||Yes||Yes|
|Hub Virtual Assistant||Yes||No|
|New Hire Onboarding||Yes||No|
The Hub catalog is a component of Hub Service used in the Workspace ONE Access service to provide a single destination where users can access their web and virtual apps.
You can arrange the layout of the catalog page to make it easy for users to find apps in the Workspace ONE Intelligent Hub app and in the Hub portal. The App tab displays the New Apps, Recommended, and Categories sections. You can customize the App tab view to show sections such as Promotions and Favorites. You can enable the App Rating feature to let users rate an app with a thumb up or down click.
The Notifications service in Hub Service is a cloud-hosted service designed to generate and serve real-time notifications to your employees. In Hub Services, you can create custom informational and actionable notifications to send to selected groups in your organization.
You can enable the functionality to send a weekly new app notification to all employees.
Users can receive and view notifications in the Workspace ONE Intelligent Hub apps and in the Hub web portal within the For You tab. They can take action or dismiss the notifications so that it moves to the History section.
Users do not need to be in the Intelligent Hub app to receive notifications if push notifications are enabled.
To use the push notification feature in the Hub Services Notifications service with Workspace ONE Access on premises deployments, you must manually register Workspace ONE Access to the cloud notifications service. See How to Provision the Certificate to Use Push Notification in Workspace ONE Intelligent Hub (On-Premises Only).
The People service in Hub Services lets users search for their colleagues and view user details and organization charts directly from the People tab in the Workspace ONE Intelligent Hub app or Hub portal.
To use the People service in Workspace ONE Intelligent Hub, you enable the People Search feature in the Workspace ONE Access Catalog > Settings page. You then select the user profile attributes that you want to display in the People search results. The attributes are mapped to the corresponding Active Directory attributes. The Workspace ONE Access directory is updated with this information when the directory syncs to Active Directory.
To set up People in Workspace ONE Access, see Set Up People Search in Workspace ONE Access.
Employee Self-Service Support
In the Hub Services Employee Self-Service Support pages, you can customize the type of self-service support that is available in Workspace ONE Intelligent Hub.
You can add helpful links to the self-service support tab to empower and educate users about how to perform basic device management tasks, investigate issues, and fix problems.
Customize the Intelligent Hub App and Add a Custom Tab
You can customize the branding design to display your company's logo and company colors in the Workspace ONE Intelligent Hub app and Hub portal.
You can add a custom tab to the Workspace ONE Intelligent Hub app view on devices. The custom tab can be configured to send users to company resources you want to share with them.
Templates (Cloud Only)
As a Workspace ONE Cloud tenant, you can create Hub templates with different sets of features and settings to provide a curated experience in Workspace ONE Intelligent Hub. You can assign Workspace ONE Access user groups in a template to group users based on their role, location, or other criteria.
Your initial configurations of the Hub Services settings for Workspace ONE Intelligent Hub are the global level settings. You configure global Hub Services settings to meet most of your users' needs. When users require Workspace ONE Intelligent Hub features that are different from the global configuration, you create templates. See Using Hub templates to Set Up Different Workspace ONE Intelligent Hub Experiences for Users.
Hub Virtual Assistant (Cloud Only)
The Hub Services Virtual Assistant, named Hub Assistant, is a digital chatbot you can deploy in your Cloud deployment to offer employee self-service tools. The Hub Assistant chatbot provides employees with an engaging, conversational experience to complete common workflows and to get answers to frequently asked company questions. When Hub Assistant is enabled in the Hub Services console, users can access the virtual assistant from the Intelligent Hub app and from a web browser.
Users can interact with Hub Assistant to open and track ServiceNow Help tickets and to get answers to their questions about benefits and company policies. You can use Hub Assistant as provided out of the box, or you can train Hub Assistant and build out your own internal workflows. See Setting Up Hub Virtual Assistant in Workspace ONE Hub Services.