When you are faced with migrating your on-prem installation of Workspace ONE Assist to a SaaS environment, you can follow these steps without having to uninstall and reinstall the Assist app on all devices.

Prerequisites

Before you can migrate your Workspace ONE Assist to a SaaS environment, Workspace ONE UEM must already be in a dedicated SaaS environment. This Workspace ONE Assist migration cannot be applied to an on-premises build of Workspace ONE UEM.

Procedure

  1. Follow the instructions for Step 1 Only of Integrate Deployment Model, On-Prem UEM With SaaS Assist to configure the site URLs. Then return to this task to commence migration.
  2. You must re-push the Intelligent Hub settings to all enrolled devices per the following substeps.
    1. Android – Navigate to Groups & Settings > All Settings > Devices & Users > Android > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.
    2. iOS – Navigate to Groups & Settings > All Settings > Devices & Users > Apple > Apple iOS > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.
    3. macOS – Navigate to Groups & Settings > All Settings > Devices & Users > Apple > Apple macOS > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.
    4. Windows CE & Mobile – Navigate to Groups & Settings > All Settings > Devices & Users > Windows > Windows Rugged > Agent Settings. No changes need to be made to this settings page, just select Save.
    5. Windows 10 – Navigate to Groups & Settings > All Settings > Devices & Users > Windows Desktop > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.

Results

The device is silently re-enrolled into Workspace ONE Assist. The device end user is not prompted.