If you want to operate the Workspace ONE Assist server across multiple Workspace ONE UEM environments (not multiple organization groups), then take the following steps.
Do not follow this procedure if you want
Workspace ONE Assist to work with a single
Workspace ONE UEM environment.
Procedure
- Log in to the secondary or other Workspace ONE UEM environment.
- In the UEM console of this secondary environment, switch to your primary OG.
The OG you select must be of a 'customer' type. For more information about organization groups, see the topic
Organization Group Type Functions from the
VMware Workspace ONE UEM Console Basics Documentation.
- Navigate to , scroll down to the External Remote Management section, and copy the string in the Remote Management CN text box.
- Switch back to the Workspace ONE Assist server. Run the Remote Management Certificate Generator, which includes the Remote Management Installer, using the following values.
Setting |
Value |
Certificate Type |
Remote Management |
Deployment |
Upload Intermediate |
Certificate Common Name |
Paste the Remote Management CN from Step 3 preceding |
- Select the Generate Certificates button.
- When prompted, you must select the intermediate private cert.
- On the Workspace ONE Assist server, locate the 'artifacts' folder, and run the SQL script file "Certificate Seed Script.sql" against the Workspace ONE UEM Database to seed the generated certificates into the Workspace ONE UEM database.
- Repeat this entire task for each additional Workspace ONE UEM environment you want Workspace ONE Assist to work with.
If you want to add two additional environments to the environment you configured originally, then you must follow the steps of this task twice.
What to do next
After you have finished installing the client certificate for each
Workspace ONE UEM environment, proceed to
Configure the Workspace ONE UEM console with Assist On-Premises.