VMware Workspace ONE Assist, together with Workspace ONE UEM powered by AirWatch, enables you to remotely access and troubleshoot devices in real time. Workspace ONE Assist is privacy-friendly. End users can accept, pause, and end a remote session at any time for privacy reasons.
The Workspace ONE Assist client also has additional support tools and device information available. The combination of remote control and information allows you to troubleshoot any issues on devices quickly and accurately.
Workspace ONE Assist is already configured for Workspace ONE UEM SaaS customers who have purchased the upgrade.
Workspace ONE Assist requires devices to have the Workspace ONE Intelligent Hub and the Remote Management client installed.
Supported Deployment Models
Workspace ONE Intelligent Hub and the platform-specific Workspace ONE Assist app must be installed on all devices. These two installs work together with Workspace ONE UEM to make it easy to use the console as the starting point for each support session.
Whether your Workspace ONE UEM deployment is part of an on-premises, dedicated SaaS, or shared SaaS environment, several Workspace ONE Assist deployment models are supported.
| Workspace ONE UEM | Workspace ONE Assist |
|---|---|
| On-Premises | On-Premises |
| On-Premises (Multi-Environment) | Shared SaaS* |
| Shared SaaS | Shared SaaS |
| Dedicated SaaS | Shared SaaS |
* In this scenario, multiple instances of Workspace ONE UEM (each for a single customer) communicate to a single Shared SaaS build of Workspace ONE Assist. See Integrate Deployment Model, On-Prem UEM With SaaS Assist
| Workspace ONE UEM | Workspace ONE Assist |
|---|---|
| On-Premises | Shared SaaS |
| Shared SaaS | Shared SaaS |
| Dedicated SaaS | Shared SaaS |
** In this scenario, multiple organization groups within Workspace ONE UEM (on-premises or SaaS) communicate to a single Shared SaaS build of Workspace ONE Assist.
