Workspace ONE Intelligence Dashboards, Workflows, and Reports

Find information about Workspace ONE Intelligence components, trials, storage, and sampling. Use the Workspace ONE Intelligence console for enterprise mobility management (EMM) planning, automation, and to optimize resources, strengthen security and compliance, and enhance user experience across your environment.

Workspace ONE Intelligence components

Workspace ONE Intelligence aggregates data from various Workspace ONE products, for example Workspace ONE UEM, Workspace ONE Access, and VMware Horizon. The system includes dashboards, reports, and workflows to analyze data and perform actions for efficiency and remediation.

Intelligence integrates with third-party services for connections, support, and security. It offers solutions for Experience Management (also called DEEM) and Vulnerability Management. The console brings together data points so you have a single workspace to interact with your Workspace ONE environment.

Product and pricing information

Access the VMware Workspace™ ONE™ product page for information on features and pricing.

Workspace ONE products and features

The Workspace ONE Editions Comparison Matrix shows you which Workspace ONE products are included and which products you can add-on at each edition level.

Accessing Workspace ONE Intelligence

Access Workspace ONE Intelligence from the Workspace ONE UEM console or from your VMware Cloud services console.

From Workspace ONE UEM

To access the Workspace ONE Intelligence interface from UEM, you must enter your credentials and opt-in to the service.

1. In Workspace ONE UEM, go to Monitor > Intelligence.
2. Select Opt-in to Intelligence, and then select Launch.

To return to Workspace ONE UEM, use the menu square in the header of the UI.

1. Select the square in the top right corner of the UI.
2. Select Workspace ONE UEM.
   

From VMware Cloud services

Access Intelligence from your Services in VMware Cloud services.

1. In VMware Cloud services, ensure you are in the desired Organization.
   1. Select the drop-down menu by your user name.
   2. Use the Change Organization button to select the desired organization.
2. Go to Services > My services and find the Workspace ONE tile.
3. Select Launch Service.

To return to VMware Cloud services, use the square in the header of the UI.

1. Select the square in the upper right of the UI.
2. Select Cloud Services Console.

Workspace ONE Intelligence API documentation - V2 APIs

For instructions and details about the new V2 APIs, access Workspace ONE Intelligence V2 API documentation.

Important: Workspace ONE Intelligence V1 APIs are deprecated and you will not be able to access them after December 31, 2023. Upgrade to V2 APIs before December 31st.

Use APIs for Intelligence Reports with Service Accounts

Generate a Client ID and Client Secret to query and extract data for use in other business intelligence tools.

1. Go to Accounts > Service Accounts and select ADD.
2. Name the Service Account and select on GENERATE CLIENT SECRET to generate your Service Account along with your Client ID and Client Secret. The system download a JSON file to the machine your working on.
3. Store your Client Secret securely, because if lost, you cannot recover it.

Trial versions

To try licensed features of Workspace ONE Intelligence, you can activate a trial version and try them for free for 30 days. Features available to try include Dashboards and Workflows. Reporting is available to use without a trial.

After 30 days, access to the trial version ends unless you buy an enterprise license. However, data, connections, and automation configurations are stored. If you buy the licensed features in the future, your data, connections, and automation configurations are not lost. You can continue where your trial version ended.

To activate a trial version, enter the information associated with your Workspace ONE UEM admin credentials. The Workspace ONE team contacts you to see if you want to purchase an enterprise license.

A trial version of Workspace ONE Intelligence displays TRIAL banners on the user interface. It also notifies you of how many days you have left on your trial.

Storage and sampling

Workspace ONE Intelligence uses deployment data to offer Dashboards, Workflows, and Reporting. All these features use the same data that streams from your Workspace ONE deployment.

VMware stores and manages the data in its cloud services infrastructure. The reports cloud service within the services infrastructure collects and imports data at regular intervals from Workspace ONE transactional databases.

My Workspace

The My Workspace page reflects your Workspace ONE services in a single location. You can navigate to your Workspace ONE products or to the Workspace ONE Intelligence options. The options visible on this page depend on the services you have or if you are using a trial. If you want to purchase other Workspace ONE Intelligence or Workspace ONE services, contact your Workspace ONE account representative.

Bookmarks

• For convenience, use Bookmarks to navigate between the Workspace ONE Intelligence home page and your dashboards. As one of the services you can manage on your home page, you can create bookmarks from Workspace ONE Intelligence dashboard widgets to display in My Bookmarks.
  • Besides convenience, another advantage of bookmark use is to help save your preferences. The system saves your bookmarks to your Workspace ONE Intelligence admin account so the bookmarks are available when you are working in the system.
  • Choose from multiple ways to create a bookmark. You can use the ellipses menu in the Workspace ONE Intelligence dashboard widgets. You can also use the Quick Filter > Bookmarks menu item. After you select the Bookmarks quick filter, point to the right top corner of the widget card and select the bookmark icon. If you use the ellipses menu, you can perform other management functions including removing and renaming bookmarks.

Notifications

You might already receive notifications from Workspace ONE Intelligence by email. You can also view and interact with notification messages within the console. Workspace ONE Intelligence displays notifications in a banner or from a bell icon both located at the top of the screen. Notifications have three severity levels, Informational, Warning, and Critical. To access your notifications, select the bell icon to open the Notifications panel.

• Notifications panel
  • In the Notifications panel, you can interact with messages individually using the vertical menu bar to dismiss or to mark a notification as read. Some notifications have an option to take action or to access more information about the notification event.
  • You can also use the Mark All As Read and the Dismiss All options to interact with your messages in bulk.
  • If you dismiss a notification from the panel, but you need to view it again, select the View All menu option. This selection takes you to the Notification Center.
• Notification Center
  • The View All menu option in the Notifications panel navigates you to the Notification Center where you can see a list of all your messages for the last 30 days. Interact with notifications from this list either in bulk or individually. The center offers the same interactions as the panel so you can dismiss messages or use links to take actions or get more information.
  • You can find options to sort and filter your notifications on this page, and find notifications reported in the banner.
  • The Notification Center displays the status for notifications as Active or Inactive. Sometimes a notification may become expired or revoked. The expiring or revoking of the notification changes the status from active to inactive, but you can still find inactive notifications in the Notification Center.
• Notification Settings
  • Find this page by selecting the bell icon and then selecting the gear icon.
  • Use this page to customize how you receive your notifications for your Workspace ONE services. Currently, you can opt-in or out of receiving some notifications for your Workspace ONE Intelligence service.
  • The system does not let you opt-out of receiving mandatory notifications from this page.
  • Configure to receive notifications about accounts, dashboards, integrations, and reports.
  • There are some mandatory notifications that you cannot opt-out of receiving and you cannot make selections.

Notifications category	Notification subject	How it’s sent
Announcements	-Global announcements are shared periodically through in-app and email. You must opt-in to receive these emails.	-In app -Email
Dashboards	-Dashboard ownership transfers -Dashboard sharing	-In app -Email
Integrations	-UEM integration disconnected -UEM integration resolved	-In app only
My Account	-Admin access request -Admin role assignment -Admin role changes	-In app -Email
Reports	-Report ownership transfers -Report sharing	-In app only Emails concerning reports are currently sent but there is not yet an option to opt out of receiving them.