Domain Name Service is required only for multiple server deployments of Workspace ONE Assist. Domain Name Service is not required on single-server deployments (App+Core+Portal+CP).

In multiple server deployments, the Workspace ONE Assist server requires a forward lookup zone and three DNS records within the forward lookup zone. These records enable devices to communicate properly with the components within the Workspace ONE Assist server. The forward lookup zone, the host record, and service records all must point to the Workspace ONE Assist server.

Requirement Description
Forward Lookup Zone

Create a forward lookup zone that points to your Workspace ONE Assist server.

The forward lookup zone must be named.

controlplane.aetherpal.internal
Host (A) Record

The Host (A) Record must be named the following.

admin
  • If the Workspace ONE Assist Server is behind a load balancer, then the Host (A) Record must point to the internal IP address of the VIP (also known as Virtual IP) for the load balanced pool.
  • If the Workspace ONE Assist server is not behind a load balancer, then the Host (A) Record must point to the Workspace ONE Assist Server IP address.
Service Coordinator Service Records
  • Record type: SRV.
  • Domain: controlplane.aetherpal.internal
  • Service: _svc.
  • Protocol: _tcp.
  • Priority: 0
  • Weight: 0
  • Port number: 8870
  • Host Offering this service: admin.controlplane.aetherpal.internal

Custom Lookup Zone

You can use a custom Forward Lookup Zone with the Domain Name Service in place of the prescribed zone above. Full instructions on entering a custom lookup zone are provided in steps 11 and 14 of the Advanced (Custom) Installation of Workspace ONE Assist.