Workspace ONE Assist supports Remote Control for Android, Windows 10 devices, and Windows Mobile devices. iOS devices are supported but only as far as the Remote View feature.

iOS Devices

Managed iOS devices can be viewed using Remote View, a feature in Workspace ONE Assist.

  • iOS devices running version 11.0 or later.
  • Managed by Workspace ONE Intelligent Hub 4.9.3 or later.

Windows 10 Devices

  • Windows 10 devices running Windows 10 Anniversary Update (version 1607, code named Redstone 1) or later for Enterprise and Professional editions only.
  • 64-bit processor required.
  • Managed by Workspace ONE Intelligent Hub 1907 or later.
  • You must also download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

Windows Mobile

  • Windows Mobile/CE running .NET 2.0 or later.
  • Managed by Workspace ONE Intelligent Hub 6.0.4 or later.
  • You must also download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

Android Devices

  • Android devices managed by Workspace ONE Intelligent Hub 7.0 or later.
    • Install the latest version of the Workspace ONE Assist APK from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).
    • Android devices running Android 5.1 (Lollipop) or later support Remote View ONLY without a corresponding service application.
    • Android devices running Android 4.3 (Jelly Bean) and later support full remote control with a corresponding OEM-specific service application installed. Download and install this OEM-specific service application by visiting the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/). Two exceptions are Samsung and Sony which both support full remote control without a corresponding OEM-specific service application.
    Samsung Devices
    Enrollment Type Ownership Remote Management Hub Presence Assist Presence Knox Plugin Presence (Android 9.0 or later)
    COPE Device Supported Yes, not visible Provisioned as an internal application n/a
    Personal Supported Yes n/a Provisioned as a public application with allow remote control policies activated by Knox Premium key.
    BYOD Device Not Supported No n/a n/a
    Personal Supported (work applications only) Yes Provisioned as a public application from the play store Provisioned as a public application with allow remote control policies activated by Knox Premium key.
    Fully Managed Device Supported Yes Provisioned as an internal application n/a
    Non Samsung Devices (with OEM-signed Assist Service)
    COPE Device Supported Yes, not visible Provisioned as an internal application n/a
    Personal Supported Yes n/a n/a
    BYOD Device Supported No n/a n/a
    Personal Supported Yes Provisioned as a public application from the play store n/a
    Fully Managed Device Supported Yes Provisioned as an internal application n/a

    Full Android Remote Control Support by Original Equipment Manufacturer (OEM) and Model

    Airbus

    Archos Sense 50X

    Bitatek

    Blackberry KeyOne

    Bluebird

    Cipherlab

    Curbell

    Datalogic

    Edovo Rockchip

    Elotouch

    Getac ZX70

    Handheld Algiz RT7

    Handheld Nautiz 6

    Honeywell

    Honeywell CT60

    HP

    Huawei

    Innowi

    Intermec

    iSafe - IS5201

    iSafe - IS910.1

    ITOS

    Janam

    JREN

    Kyocera DuraForce Bell

    Kyocera M Devices

    Kyocera Non-M

    Kyocera-DuraForce-Pro

    Lenovo TAB2 A8-50LC

    Lenovo Tab4

    LG

    M3 Mobile SM10

    M3 Mobile SM15

    MediaWave

    Mimo Monitors

    Mobile Demand

    Nokia 7.1

    Outform Rockchip

    Panasonic

    Point Mobile

    Samsung

    SEUIC

    Sonim

    Sonim XP3800

    Sonim XP5s

    Sonim XP8

    Sony

    Spectralink Versity

    Touch Dynamic.

    Trimble Nomad 5

    Unitech

    Unitech EA500

    Unowhy SQOOL 4.0

    Unowhy SQOOL 4.1

    XploreTech

    XploreTech M60

    Zebra

    Zone24x7