Introduce device end users to the Self-Service Portal (SSP) and empower them to perform basic device management tasks, investigate issues, and fix problems, thus reducing the number of support issues. So while administrators have access to Workspace ONE UEM powered by AirWatch, device end users have the SSP.

Access the Self Service Portal on Devices

You can access the Self-Service Portal (SSP) from your workstations or devices by navigating to https://<AirWatchEnvironment > /MyDevice. If you have a device that supports Web Clips or Bookmarks, your administrator can supply these shortcuts enabling you to access the SSP directly.

Self Service Portal (SSP) Customizations

You can alter the default login page background by configuring Branding settings.

Navigate to Groups & Settings > All Settings > System > Branding and select the Upload button in the Self-Service Portal Login Page Background setting. Select a custom background image with a suggested size of 1024x768 pixels.

Product Improvement Program Setting

The Self Service Portal is included in VMware’s Product Improvement Program, allowing you to impact the quality and effectiveness of our products. When enabled, this program tests only on usability data, which is essential to ensuring our customers’ real-world needs are being met.

You can opt in or opt out of the Product Improvement Program at any time by navigating to Groups & Settings > All Settings > Admin > Product Improvement Programs.

To learn more about this program, see https://resources.workspaceone.com/view/9yfkbk6r2pzldhjlhrz9.

Token-Based Security Measures

As a security feature, the following changes have been made for accounts that have enrolled with a token.

  • Email Address and Phone Number on both the Add Device screen and Account screen have been made read-only.
  • The View Enrollment Message action has been removed.