Now that the servers have been installed and configured you must install the platform-specific agents on the devices so that they can be remotely managed with Workspace ONE Assist. You may also have to enable the device to accept remote control.

Install the Assist App for Windows and macOS

  1. Visit the https://my.workspaceone.com/products page that lists all the available device agents.
  2. Identify and download platform-specific Workspace ONE Assist agents that are applicable to your deployment.
    Note: macOS devices running 10.15 (Catalina) or later must grant Screen Recording permission to Workspace ONE Assist in the Privacy tab of Security & Privacy preferences, located in System Preferences. Only during the first time you initiate a Share Screen session with a qualifying macOS device, an access request popup displays including a convenience link to this privacy setting in System Preferences.

Install the Assist App for iOS

In addition to the Assist App for iOS you get from https://my.workspaceone.com/products, you must also prepare your iOS devices to use the Remote View feature. For more information, see How Do You Enable Remote View For iOS Devices.

Install the Assist App for Android

To provide support for Android devices, VMware has partnered with many of the top Android device manufacturers to make OEM-specific service applications. Android devices by Samsung and Sony do not require this OEM-specific service application, as they include support for Assist out of the box.

If the launcher mode is enabled on Samsung devices, you must whitelist the following activities in order for you to be able to respond to the prompts during the installation of the Assist agent.

com.samsung.klmsagent.activities.ConfirmDialog

com.android.packageinstaller.permission.ui.GrantPermissionsActivity