Workspace ONE Assist supports Remote Control for Android, macOS, Windows 10, and Windows Mobile devices. iOS devices are supported but only as far as the Remote View feature.

Android Devices

Windows 10 Devices

  • Windows 10 devices running Windows 10 Anniversary Update (version 1607, code named Redstone 1) or later for Enterprise and Professional editions only.
  • 64-bit processor required.
  • Managed by Workspace ONE Intelligent Hub 1907 or later.
  • Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

iOS Devices

Managed iOS devices can only be viewed using Remote View, a feature in Workspace ONE Assist.

  • iOS devices running version 11.0 or later.
  • Managed by Workspace ONE Intelligent Hub 4.9.3 or later.

macOS Devices

macOS devices can only be remotely controlled with the Share Screen client tool provided they are within these specifications and environments.

  • Support for SaaS deployments only.
  • Managed by Workspace ONE Intelligent Hub 1912 or later.
  • Workspace ONE UEM 1912 or later.
  • macOS devices running 10.13 (High Sierra) or later.
    • Note: macOS devices running 10.15 (Catalina) or later must grant Screen Recording permission to Workspace ONE Assist in the Privacy tab of Security & Privacy preferences, located in System Preferences. Only during the first time you initiate a Share Screen session with a qualifying macOS device, an access request popup displays including a convenience link to this privacy setting in System Preferences.
  • Download and install the latest version of the Workspace ONE Assist agent from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

Windows Mobile

  • Windows Mobile/CE running .NET 2.0 or later.
  • Managed by Workspace ONE Intelligent Hub 6.0.4 or later.
  • Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).