Before configuring your Directory Service with Workspace ONE UEM, you must ensure your environment meets the requirements.

Workspace ONE UEM supports integration with Lightweight Directory Access Protocol (LDAP)-based directory services.

  • Microsoft Active Directory Functional Level (2016, 2012, or 2008)
  • Lotus Domino
  • Novell e-Directory

The default port for an unencrypted LDAP communication is 389. Software as a Service (SaaS) environments can use SSL encrypted traffic using port 636.

  • Ensure the Directory Sync Service and the Scheduler Service are running on the same server, since they write to and read from the same queues.

You must designate an existing organization group (OG) as the primary root OG from which you manage devices and users.

Directory services (and VMware Enterprise Systems Connector when used) must be enabled in Workspace ONE UEM at the level of this root OG.