Consider reviewing these settings after configuring your Workspace ONE AirLift deployment. These settings enable you to schedule syncs, grant permissions to users, and opt-in to the VMware Customer Experience Information Program.

Schedule Sync

The Schedule Sync option allows you to schedule when Workspace ONE AirLift syncs with ConfigMgr for updates. You can set the schedule to the specific time and day you want.

Navigate to Settings > Schedule Sync to configure these settings.


The Permissions settings allow you to grant additional users either View Only or Admin permissions for Workspace ONE AirLift.

Navigate to Settings > Permissions to configure these settings.

Web Proxy

In situations where your Workspace ONE AirLift server requires different web proxy settings you can change how Workspace ONE AirLift handles the system proxy settings. You can configure Workspace ONE AirLift to use the system-configured proxy settings, bypass the web proxy, or manually configure proxy settings.

The manual proxy server configuration settings only apply to communication with the Workspace ONE UEM API server. Other traffic such as Workspace ONE UEM console, ConfigMgr, and Customer Experience Improvement Program does not use these settings.

To configure the proxy settings, navigate to Settings > Web Proxy. Select the option that applies to you:
  • Use the system-configure proxy server settings (default)
  • Bypass web proxy
  • Manually configure proxy settings
If you manually configure the settings, you must provide the following information:
Setting Description
Web Proxy Host Enter the web proxy host domain name or IP address.
Web Proxy Port Enter the port used for the web proxy.
Use Authentication If your proxy requires authentication select Yes and enter the Username and Password.


If you encounter difficulties with Workspace ONE AirLift, you can simplify troubleshooting using the support bundle feature. The support bundle automatically gathers logs, SQL data, and environment information and creates a ZIP file. You can send this file to Workspace ONE support to facilitate fixing your issue.

The support bundle contains the following information:
  • Collection data from MongoDB
  • Workspace ONE AirLift logs
  • Workspace ONE AirLift environment information, including OS version, environment variables, and so on.
  • SQL data from the following tables:
    • ActiveDirectoryDataSources
    • AirWatchDataSources (no password)
    • AuditLogs
    • SccmDataSources (no password)
    • Settings
    • Tenants
    • TenantSettings
    • WindowsVersions

Navigate to Settings > Support and select Generate Support Bundle to get started.

Customer Experience Improvement Program

Select Join the VMware Customer Experience Improvement Program to contribute technical information related to the performance, configuration, and use of Workspace ONE AirLift. Your participation improves and benchmarks our products and services, fixes problems, and helps us to advise customers on the use of our software.

The data is used by VMware and its service providers strictly on an aggregated basis.

Navigate to Settings > Feedback to configure these settings.