Before deploying Android devices, consider the following pre-requisites, requirements for enrollment, supporting materials, and helpful suggestions from the Workspace ONE UEM team.

Supported Operating Systems

Android 5.X.X (Lollipop)

Android 6.X.X

Android 7.X.X

Android 8.X.X

Android 9.X.X
Note: LG Service Application is no longer supported on LG devices running Android 9 and later with Android (Legacy) deployments. If you are using LG devices on Android 9 or later using the Android Legacy enrollment method, consider migrating to Android Enterprise.

Android 10.X.X

Android 11.X.X
Note: Customers will experience an updated privacy conscious feature set when a COPE enrolled device is upgraded from Android 10 to Android 11. A summary of the key features and functionality of COPE devices can be found in Understanding Android Device Modes.
Note: If your organization requires more time to complete testing, there are two options to delay your devices upgrading to Android 11. See Manage System Updates for Android Devices.

If your devices do not support Google Play EMM Integration, refer to Android (Legacy) deployment or use AOSP/Closed Network configuration.

For more information on AOSP/Closed Network, see Understanding Android Device Modes.

Android Go is not supported with Workspace ONE UEM.

Enrollment Requirements

Each Android device in your organization's deployment must be enrolled before it can communicate with Workspace ONE UEM and access internal content and features. The following information is required prior to enrolling your device.

If an email domain is associated with your environment – If using Auto Discovery:

  • Email address – This is your email address associated with your organization. For example, JohnDoe@acme.com.
  • Credentials – This username and password allows you to access your Workspace ONE UEM environment. These credentials may be the same as your network directory services or may be uniquely defined in the Workspace ONE UEM console.

If an email domain is not associated with your environment - If not using Auto Discovery:

If a domain is not associated with your environment, you are still prompted to enter your email address. Since auto discovery is not enabled, you are then prompted for the following information:

  • Group ID – The Group ID associates your device with your corporate role and is defined in the Workspace ONE UEM console.
  • Credentials – This unique user name and password pairing allows you to access your AirWatch environment. These credentials may be the same as your network directory services or may be uniquely defined in the Workspace ONE UEM console .

To download the Workspace ONE Intelligent Hub and subsequently enroll an Android device, you need to complete one of the following:

  • Navigate to https://www.getwsone.com and follow the prompts.
  • Download Workspace ONE Intelligent Hub from the Google Play Store.