The SupportAssist configuration is acquired thrugh the Dell TechDirect for customers who have subscribed to the SupportAssist Service.

Dell SupportAssist is a subscription based service, which monitors device health to proactively address any potential issues, such as viruses or hardware failure. When enabled, enter the custom JSON text generated from Dell TechDirect in the SupportAssist Configuration field in the Dell profile in the UEM console.

Prerequisites

Configure the Dell profile in the Workspace ONE UEM console.

Procedure

  1. Login to Dell TechDirect.
    You will navigate to the SupportAssist page and accept the terms and conditions.
  2. Navigate to Assets > Deploy > Verify Account and sign in with your MyAccount credentials that are connected to Dell TechDirect.
  3. Configure SupportAssist for Chrome OS and save the settings.
  4. Download the SupportAssist JSON to copy and paste into the SupportAssist field in the UEM console.

Results

The SupportAssist JSON is generated for you to copy and paste in the Workspace ONE UEM console.

What to do next

Continue configuring desired settings in the Dell profile in the Workspace ONE UEM console.