Workspace ONE UEM Reports require the background processing service running on the UEM console server. The installation process enables this process but if it is not running, you must enable it to use Workspace ONE UEM Reports.

Each UEM console server requires the background processing service. Each server processes reports and writes them to their respective queue before sending them to the database, file storage, or reports storage.


  1. Press Windows key + R on the console server box.
  2. Run the command "services.msc".
    A screen appears listing all services running on the Console Server box.
  3. Locate Airwatch Background Processor Service and select Properties.
    A screen appears showing if the service status.
  4. Make sure that status of this service is Running. If status is Stopped, ensure to Start the service.