The Telecom Wizard guides you through the initial setup of your telecom settings. Access the Telecom Wizard by selecting Telecom from the main menu in the Workspace ONE UEM console. Unlike Telecom Foundational, summary of the Telecom Management configuration is seen in Telecom Advanced.


  1. Select Configure to begin the setup process.
    The Telecom Settings page appears.
  2. Configure the telecom data you want to collect for each supported platform. Select Next.
    • Apple iOS – Workspace ONE UEM uses the Workspace ONE Intelligent Hub originally downloaded to the device for enrollment purposes to collect telecom data from iOS devices when telecom data collection is enabled. The Hub runs in the background without the end-user interaction. You can only Collect Cellular Data Usage from iOS devices.
    • Android – Workspace ONE UEM uses a Telecom Service App to collect telecom data from Android devices. This application is installed automatically upon device enrollment when telecom is enabled and runs in the background without the end-user interaction. The three types of telecom data collected from Android devices are Call Logs, SMS Logs, and Cellular Data Usage.
  3. Configure the privacy settings by specifying the telecom usage data to be collected and displayed in the UEM console.
    The settings may take a few hours to take effect.
    1. Select by telecom data element, and also by device ownership.
      For example, you can collect and display Roaming status for Corporate-Dedicated and Corporate-Shared devices, but ignore it for Employee-Owned devices.
    2. Configure the telecom privacy settings in the UEM console.
      • Carrier/Country Code
      • Roaming Status 
      • Cellular Data Usage 
      • Call Usage 
      • SMS Usage 
    3. Point the cursor over the applicable radio button to run a selection pop-up window.
    4. Select the icon representing how to manage telecom data collection for the specific element and device ownership pairing.
  4. Select Next to proceed to the Summary page.
  5. Select Save & Close to save the settings and return to the Telecom Management Settings page. Select Save and View Plans to create and manage telecom plans.

What to do next

You can disable the Wizard in two ways:

  • Proceed through the steps to complete the initial setup as detailed in this section. When you select Finish, the Wizard deploys your setup and turns itself off.
  • Select Don't show this message again and close the Wizard.