The VMware Customer Experience Improvement Program (CEIP) provides information that VMware uses to improve its products and services, to fix problems, and to advise you on how best to deploy and use VMware products. This program is only available to on-premises deployments of Workspace ONE UEM powered by AirWatch.

The CEIP prompt appears when you install or upgrade Workspace ONE UEM. You must make a selection. You can change your selection any time afterwards from the UEM console by taking the following steps.


Workspace ONE UEM participates in VMware's Customer Experience Improvement Program ("CEIP"). Details regarding the data collected through CEIP and the purposes for which it is used by VMware are set forth at the Trust & Assurance Center at

For more information about how VMware handles information collected through Workspace ONE UEM, such as analytics, see the VMware Privacy Policy at


  1. Navigate to Groups & Settings > All Settings > Admin > Product Improvement Programs.
  2. If you want to participate in the CEIP, enable the check box next to Join the VMware Customer Experience Improvement Program.
    1. If you do not want to participate in the CEIP, disable (clear) this check box.
  3. Select the Save button.