The User Groups List View page features useful tools for common user group maintenance and upkeep, including viewing, merging, deleting user groups, adding missing users and syncing user groups.

Navigate to Accounts > User Groups > List View.

You can use the User Groups List View to create lists of user groups immediately, based on criteria that is most important to you. You can also add new user groups individually or in bulk.

Action Description


Display only the desired user groups by using the following filters.

  • User Group Type.
  • Sync Status.
  • Merge Status.

Add User Group.

Perform a one-off addition of either a Directory-Based User Group or a Custom User Group.

Batch Import

Import new user groups in bulk by using a comma-separated values (CSV) file. You can organize multiple user groups at a time by entering a unique name and description.
Sorting and Resizing Columns Columns in the List View that are sortable are Group Name, Last Sync On, Users, and Merge Status. Columns that can be resized are Group Name and Last Sync On.
Details View View basic user group information in the Details View by selecting the link in the Group Name column. This information includes group name, group type, external type, manager, and number of users. Details View also includes a link to the group-mapping settings in All Settings > Devices & Users > General > Enrollment in the Grouping tab.
Export () Save an XLSX or CSV (comma-separated values) file of the entire unfiltered or filtered List View. Both file formats can be viewed and analyzed with MS Excel.

The User Groups List View also features a selection check box and Edit icon to the left of the user. Selecting the Edit icon (The edit icon is shaped like a gray pencil.) enables you to make basic changes to the user group. You can make bulk actions on user groups by selecting one or more groups which reveals the action buttons for the listing.

More Actions for User Groups

You can select more than one user group by selecting as many check boxes as you like. Doing so modifies the available action buttons and also makes the available actions apply to multiple groups and their respective users.

Action Description
Sync Copy recently added user group users to the temporary table, manually, ahead of the scheduled, automated Active Directory sync by Workspace ONE UEM and Workspace ONE Express.
Note: The user attributes synchronization process continues even if a duplicate user is encountered. When such a sync failure occurs, an entry is made to the console event log for troubleshooting purposes, called DuplicateUserSyncFailure. Review this and other console event log entries by navigating to Monitor > Reports and Analytics > Events > Console Events.
View Users Displays the User Group Members screen, enabling you to review the user names of all the members in the selected user group.
More Actions  

View and Merge

View, Add, and Remove users recently added to the temporary user group table. User group users that appear in this table await the automated user group sync in Workspace ONE UEM and Workspace ONE Express.

Add Missing Users

Combine the temporary user group table with the Active Directory table, making the addition of these new users in the user group official.


Delete a user group.