Access Troubleshooting Logs Made Before Unenrollment

You can access Troubleshooting/Commands logs made before the device was unenrolled. These logs can be useful to get a full picture of the device's history.

Procedure

1. Navigate to Devices > List View.
2. Select a device you know to have been unenrolled in the past.
   You have the option to Filter the list view to show only devices with a Status of Unenrolled.
   When you select a device, the Details View displays.
3. Select the More tab drop-down, then select Troubleshooting, followed by the Commands tab.

What to do next

If you do not intend to re-enroll a previously unenrolled device to the same customer organization group again, consider deleting the device record permanently so the device history is clear upon re-enrollment. Contact Workspace ONE Support to make this arrangement.