Error messages are displayed within the log events for your VMware Enterprise Systems Connector. Learn more about these errors, their codes, error type, and any exceptions for your Workspace ONE UEM Enterprise Systems Connector.

The following VMware Enterprise Systems Connector error codes apply only to infrastructure errors. Errors within service operations are not included here. For example, if VMware Enterprise Systems Connector has a problem reaching your Active Directory when trying to authenticate a user, an error displays in the system Event Log for Workspace ONE UEM and in the log file, but it does not have an error code number.

Error Codes

Error Type

Error Message

Followed by Exception?

6000

Startup

Cannot read configuration

Yes

6001

Startup

AccIdentifier is missing

No

6002

Startup

AwIdentifier is missing

No

6003

Startup

AwcmUrl is invalid: {AwcmUrl}

Yes

6004

Startup

Unable to load the certificate with thumbprint

Possibly

6005

Startup

Configuration specifies to use a proxy, but no proxy address is provided

No

6006

Startup

Invalid proxyAddress

Yes

6007

Startup

Cannot decrypt the proxy password using the VMware Enterprise Systems Connector certificate

Yes

6008

Startup

Error while starting listener tasks

Yes

6020

Shutdown

All listener threads have terminated; killing application

No

6021

Shutdown

Attempt to stop background tasks timed out; killing application.

No

6022

Shutdown

Error when canceling background tasks

Yes

6030

Update

Update check delay was interrupted by an exception

Yes

6031

Update

Unable to check for update with {AutoUpdateUrl}

Yes

6032

Update

Failed to write the update file

Yes

6033

Update

Unable to verify the update file signature

Yes

6034

Update

Update file was signed by an unexpected certificate: {InfoAboutSigningCert}

No

6035

Update

Unable to rename the update file to remove the .untrusted extension

Yes

6036

Update

Error while checking for or performing update; cannot ensure that the service is up-to-date.

Yes

6037

Update

Cannot delete old file: {FilePath}

No

Update

Cannot delete old folder: {FolderPath}

No

6038

Update

Failed to repair the new configuration file after an upgrade; download a new installer to upgrade

Yes

Update

Cannot continue without a valid configuration; download the Cloud Connector installer

No

6039

Update

Error unloading old AppDomain {Name}

Yes

Update

It appears that we ran the same version after update

No

6040

Update

Update check is bypassed.

VMware Enterprise Systems Connector is configured to bypass its check for updates; THIS CONFIGURATION IS UNSUPPORTED!

It is important to keep VMware Enterprise Systems Connector up-to-date! Remove the 'bypassUpdate' attribute from the .config file ASAP.

No

Update

Update check failed to complete.

VMware Enterprise Systems Connector received a notice to check for an update, but it was unable to do so.

The component might be out-of-date; THIS CONFIGURATION IS UNSUPPORTED!

Resolve the issue and restart the service to retry the update check.

No

Update

This version is out-of-date.

VMware Enterprise Systems Connector is out-of-date with the latest installer; THIS CONFIGURATION IS UNSUPPORTED!

  Installed Version: {LocalVersion}; Current Version: {ServerVersion}

An update is required, but the AutoUpdate feature is disabled in the Console; you must update VMware Enterprise Systems Connector manually.

Upgrade as soon as possible. For your convenience, the update package has been downloaded to {PathToDownloadedZip}

Unzip its contents into {PathToInactiveBank} and restart the service. Or if you prefer, obtain a new installer.

No

Update

This version is out-of-date.  VMware Enterprise Systems Connector is out-of-date with the latest installer; THIS CONFIGURATION IS UNSUPPORTED!

  Installed Version: {LocalVersion}; Current Version: {ServerVersion}

  An update is required, but the Console reported an error; you must update VMware Enterprise Systems Connector manually. {ErrorMessageFromConsole}

  Obtain a new installer through the Workspace ONE UEM Web Console and upgrade as soon as possible.

No

6041

Update

Unable to determine installed .NET framework version

Yes

VMware Enterprise Systems Connector can emit some Client messages during the update process with {ServiceType:Op} as Workspace ONE UEM.CloudConnector.DiagnosticService.IComponentUpdater:Check

6060

Runtime

VMware Enterprise Systems Connector Listener Task faulted with state {Reason}; {Action}.

{Reason} = Unknown, CannotConnect, SecurityError, Disconnected, Timeout, Canceled, SerializingError, SecuringError, DeserializingError, ProcessingError, ReceivedFailure, InvalidResponse, ErrorResponse

{Action} = retrying now; retrying in X seconds; exiting

Yes

6061

Runtime

Failed to process a received message

Yes

6062

Runtime

Cannot read request: ({ExceptionType}) {ExceptionMessage}

Yes

Runtime

Cannot create service instance: ({ExceptionType}) {ExceptionMessage}

Yes

Runtime

Exception from service operation: ({ExceptionType}) {ExceptionMessage}

Yes

6063

Runtime

Reply task terminated with exception

Yes

6064

Runtime

Reply resulted in {NumberNot1} results from AWCM

No

6065

Runtime

Reply resulted in a {AwcmMessageTypeNotSuccess} result from AWCM

No

6066

Runtime

Error processing service result.

Yes

6080

Client

Error reading VMware Enterprise Systems Connector service timeouts from config file

Yes

6081

Client

Error invoking {ServiceType:Op} via AWCM({UpdateUrl}): Timeout after {Timeout} seconds

No

6082

Client

Error reaching AWCM({UpdateUrl}) to invoke {ServiceType:Op}: {Reason}

Yes

6083

Client

Received a Failure message from AWCM: {ErrorMessage}

No

6084

Client

Response from VMware Enterprise Systems Connector is not authenticated.

No

6085

Client

Response came from wrong VMware Enterprise Systems Connector! Expected: {TargetAppUri}; Actual: {ResponseOriginAppUri}

No

6086

Client

Received an error response to {ServiceType:Op}: {ErrorMessage}

No

6087

Client

Unable to decrypt or deserialize response to {ServiceType:Op}

Yes

6088

Client

Received an invalid message response to {ServiceType:Op}

No