Workspace ONE UEM has software requirements that provide the foundation necessary for a proper configuration and efficient workflow. Learn more about the software requirements for your servers to ensure optimal performance.

Ensure you meet the following software requirements for each of your application servers and your database server. You can find the software requirements for the various Workspace ONE UEM components, such as VMware Enterprise Systems Connector, Tunnel, and SEG, in their applicable guides, available at docs.vmware.com.

Application Server Software Requirements

Ensure that you meet the following software requirements for the application servers:

  • Internet Explorer 9+ installed on all application servers

  • Windows Server 2012 R2, Windows Server 2016, or Windows Server 2019 Desktop Experience

  • .NET Framework 4.8. The .NET Framework 4.8 installer is packaged with the Workspace ONE UEM installer and installs automatically if it is not already present.

  • .NET CORE 3.1.6

  • PowerShell version 3.0+ if you are deploying the PowerShell MEM-direct model for email. To verify your version, open PowerShell and run the command $PSVersionTable. More details on this and other email models are available in the Workspace ONE UEM Mobile Email Management Guide, available at docs.vmware.com.

  • Microsoft SQL Server 2012 Native Client 11.3.6538.0 to run the database installer. If you do not want to install SQL Server 2012 Native Client, run the database installer from another UEM server (or a jump server) where Microsoft SQL Server 2012 Native Client 11.3.6538.0 can install.

  • If you use Windows for SQL authentication, you must join application servers that talk to the database to the Windows user's domain. The Active Directory service account must have administrator-level permissions.

  • The following cipher suites need to be enabled based on the server version of the application servers to communicate with Apple for the new HTTP/2 change that will go into effect early next year (2021):

    • “TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384”(windows server 2016 and later) - This is handled by a crypto library in the product for OS's that do not support it.

    • "TLS_RSA_WITH_AES_256_CBC_SHA “(windows 2012 R2 and earlier)

Database Server Software Requirements

  • SQL Server 2012, SQL Server 2014, SQL Server 2016, SQL 2019 on 2016 Compatibility mode, or SQL Server 2017 with Client Tools (SQL Management Studio, SQL Server Agent, latest service packs). Ensure the SQL Servers are 64-bit (OS and SQL Server).

    Workspace ONE UEM does not support Express, Workgroup, or Web editions of SQL Server. These editions do not support all the features used in the Workspace ONE UEM application. Currently only Standard and Enterprise Editions are supported.

  • Microsoft SQL Server 2012 Native Client 11.3.6538.0 is required to run the database installer. If you do not want to install Microsoft SQL Server 2012 Native Client 11.3.6538.0 on to your database server, then run the database installer from another AirWatch server or a jump server where Microsoft SQL Server 2012 Native Client 11.3.6538.0 can be installed.

  • Set SQL max memory to be 80% of total memory available.

  • Enable locking pages in memory to prevent Windows from swapping the SQL service out of memory.

  • Choosing to cycle the error log and agent error log each day prevents individual log files from becoming too large and unmanageable.

  • Enable instant file initialization (IFI). To enable IFI, grant the policy to the Windows service account and restart the SQL Server service.

  • .NET 4.8 is required to run the database installer.

  • If you do not want to install .NET on to your database server, then run the database installer from another Workspace ONE UEM server or a jump server where .NET can be installed.

  • Ensure the SQL Server Agent Windows service is set to Automatic or Automatic (Delayed) as the Start type for the service. If set to Manual, it has to be manually started before database installation.

  • You must have the access and knowledge required to create, back up, and restore a database.

When the database installer runs, it updates your SQL Server with the latest versions of:

  • ODBC Driver 13 for SQL Server 64-bit

  • Command-Line Utilities 13 for SQL Server 64-bit