Workspace ONE UEM offers an extensive assortment of Services, Queues, and Certificates as part of our software. Learn more about the services, queues, and certificates including descriptions that enhance your understanding of the full Workspace ONE UEM offering.

List of Services

Learn more about the Workspace ONE UEM offered services and their purpose within your environment.

Service

Description

AirWatch API Workflow

This service processes device commands from REST API.

AirWatch Background Processor Service

This service is used for asynchronous execution of long running jobs.

AirWatch Batch Processing Service

This service processes batch requests from the AirWatch system.

AirWatch Cloud Messaging Service

This service runs a message queueing server which transfers messages to and from devices and AirWatch servers.

AirWatch Compliance Service

This service handles compliance rule level evaluations and take action on the scheduler level.

AirWatch Content Delivery Service

This service is responsible for pushing staging and provisioning content to relay servers.

AirWatch DataPlatform Service

This service is responsible for pushing data to the Intelligence platform.

AirWatch Device Scheduler

This service is responsible for orchestrating scheduled jobs across the console and devices.

AirWath Directory Sync Service

This service synchronizes uses and user groups from external user stores.

AirWatch Entity Change Queue Monitor

This service monitors the event log queue and send outbound event logs.

AirWatch Entity Reconcile Service

This service handles reconcile and sync for entities linked to smart groups.

AirWatch Eventlog Processor Service

This service monitors the event log queue, enriches them, and posts to the Intelligence platform.

AirWatch GEM Inventory Service

This service communicates instance specific information to the GEM.

AirWatch Integration Service

This service is used to integrate AirWatch with third-party applications.

AirWatch Interrogator Service

This service reads device sample information from the queues and writes the information to the database.

AirWatch MEG Queue Service

This service reads and processes mobile email gateway requests from the message queues.

AirWatch Messaging Service

This service sends messages to the respective device cloud services (ex. APNS, FCM, etc).

AirWatch Outbound Queue Monitor Service

This service subscribes for outbound event notifications.

AirWatch Policy Engine

This service is used to determine product and product set applicability and compliance for devices, and if needed, project jobs are sent to the device to install/uninstall profiles, files, actions, and applications.

AirWatch Provisioning Package Service

This service is responsible for generating PPKG packages for the factory provisioning flow.

AirWatch Smart Group Service

This service is responsible for smart group device map updates.

AirWatch SMS Service

This service is used by AirWatch to send SMS messages to devices.

AirWatch Tunnel Service

This service manages tunnel configuration for devices and servers such as traffic rules and outbound configurations.

List of Message Queues

The following is a list of Workspace ONE UEM message queues and descriptions.

Queue Name

Description

APNSOutbound

iOS Outbound APNS Messages

AWAdminBatchQueue

Administration Group Batch Processing

AwAdminPasswordNotificationQueue

Password Expiration Management for Local Basic Admins

AWAppleCareGsxIntegration

AppleCare Model Information Request

AWApplicationEventSample

Application Analytics for iOS Content Locker

AWApplicationFeedback

Used for Managed Application feedback samples

AWApplicationListSample

iOS Application List Samples (From Device)

AWApplicationReport

Handles report messages sent by the device SDK

AWAppScanTpiQueue

App Scan requests to Third-Party Apps

AWAppWithUpdatesQueue

VPP Applications Auto Update

AWAsyncExportQueue

Async exports of Telecom data from console

AWAutoDiscovery

Used for auto discovery messages

AWAvailableOsUpdatesListSample

Process the available OS Updates Samples for Devices

AWBaselineSample

Baseline sample information from devices (in 1909, but not used)

AwBackgroundJobsReports

Batch processing for legacy SSRS reports.

AWBiosSample

Dell BIOS Samples

AWBluetoothInformationSample

Android/WinMo Bluetooth Samples (From Device)

AWCallLogSample

Android/WinMo Call Log Samples (From Device)

AWCellInformationSample

Android/WinMo Cellular Information Samples (From Device)

AWCellSignalQualitySample

Android/WinMo Cell Signal Quality Samples (From Device)

AWCellTowerInformationSample

Android/WinMo Cell Tower Information Samples (From Device)

AWCertificateListSample

iOS Certificate List Samples (From Device)

AWCMOutbound

AWCM Outbound Messages [For Rugged]

AWComplianceDeviceQueue

Real Time Device Compliance for enrollment and reenrollment flows

AWComplianceServiceQueue

Queue for standalone Compliance service

AwConditionalAccessConfiguredQueue

decouples one-time upload (sync) large operation when configuring conditional access for Microsoft

AWContentBatchQueue

Multi-file delete support for content

AWDepBatchQueue

Process DEP sync and assign profile requests

AWDeviceCapabilitySample

Android Device Capability Samples (From Device)

Awdevicecomplianceactionsqueue

Installer changes to add a new queue for device compliance actions.

AWDeviceComplianceAttributeQueue

TrustPoint Integration

AWDeviceCustomAttributeListSample

List of device custom attributes, used primarily by rugged devices (Android, QNX, WinMo, Mac, PCs)

AWdeviceDomainJoinResourceQueue

Windows 10 Offline Domain Join

AWCdnv3OriginMigrationqueue

Used to migrate Blobs to CDN v3

AWDevicePolicyRuleComplianceEvaluationQueue

Handles evaluation of sample for existing rules in the app list policy.

AWDevicePolicyRuleComplianceQueue

Handles evaluation of rules on policy edit and app groups edit.

AWDeviceSampleData

Used for initializing devices for compliance

AwDeviceSensorQueue

Stores Windows 10 Custom Samples before sending to AWS

AwDeviceStateChangeQueue

Contains Device State change events like Enrollment/Unenrollm ents and Compliant/Noncompliant.

AWDeviceSyncQueue

Generic MDM Queue

AWDiskEncryptionSample

Disk Encryption Samples (From Device)

AWEasSample

Generic MDM Queue

AWEfotaSample

Samsung Efota Samples

AWEscrowedGatewayProcessingQueue

Decouple cert validation and presence in Escrow Gateway service through a scheduler

AWEventActionSample

Event Actions Samples (From Device)

AWEventLog

Keeps various events related to device/system activities

AwEventLogProcessor

Stores event logs messages before being sent to Elastic Search (Inactive)

AWExternalDirectoryBatchQueue

Queue for User Authentication and Directory Sync for Workspace One Access

AWFetchAppUpdatesQueue

VPP Applications Auto Update

AWGPSCoordinateSample

Android/WinMo GPS Coordiante Samples (From Device)

AWGPSExtendedCoordinateSample

Android/WinMo Extended GPS Coordinate Samples (From Device)

AWHealthAttestationSample

Queue Health Attestation Sample

AWInstalledApplicationListSample

Installed Application List Sample (Inactive)

AWIntegrationService

This queue is for handling Web Sense certificate requests asynchronously.

AWIntegrationServiceGenericQueue

Queue Compliance State for Windows 10 Devices

AWInventoryCheckinCommandQueue

GEM Inventory Service

AWLocalBasicUserSyncQueue

Used for triggering a local basic user sync at regular intervals (inactive)

AWLogManagerXml

WinMo LogManager XML Samples (From Device)

AWManagedLicenseListSample

Windows [Phone] 10 Application and License Status

AWManagedMediaListSample

Managed Media List Sample (Managed Books)

AWMegPayloads

MEG Payload Samples (from API)

AWMemorySample

Android/WinMo Memory Samples (From Device)

AWMetricsSample

New Product Provisioning

AWMobileDataUsageSample

Android/iOS [Non-]Mobile Data Usage Samples

AWNetworkAdapterSample

Android/WinMo Network Adapter Samples (From Device)

AWNetworkWLANSample

Android/WinMo Network WLAN Samples (From Device)

AWOemUpdateSample

Process the status of the OemUpdate(s) for Devices

AwOEMProvisioningQueue

Device information for Windows OEM reprovisioning (in 1909, but not used)

AwOemUpdateSampleSummaryQueue

DELL OemUpdate Samples Summary

AWOsUpdateStatustListSample

Process the status of the OS Updates for Devices

AWOutboundEventLog

Outbound queues for the "Outbound Event Notification" feature

AWPatchApplicationListSample

Application List for Unmanaged Devices

AWPolicyListSample

New Product Provisioning

AWPolicyProductListSample

New Product provisioning

AWPowerSample

Android/WinMo Power Samples (From Device)

AWPrinterNotification

Common MSMQ to send notifications to Zebra and Toshiba Print Servers

AWProfileListSample

iOS Configuration Profile List Samples (From Device)

AwProvisioningPackageServiceQueue

Cleans up the PPKG from the storage location (CDN)

AWProvisioningProfileSample

iOS Provisioning Profile Samples (From Device)

AWPublishQueue

iOS Bulk Profile Publish (From Console)

AWRestrictionsListSample

iOS Restrictions List Samples (From Device)

AWRosterSyncQueue

Queues an event for making a roster sync call to Apple API when an admin requests this on-demand from the console.

AWScheduleOsUpdateResultListSample

Process the results of the ‘Install OS Updates’ Command

AWSecurityInformationSample

iOS Security Information Samples (From Device)

AWSEGCompliance

Compliance Information for SEG

AWSegFastCompliance

MEM High Priority Compliance Commands

AWSelectiveApplicationListSample

Application Sample Query for iOS 7+ Devices

AWSmartGroupEvent

Data for Monitoring User Group Change Events

AWSmartGroupPublish

Smart Group Publish Events

AWSMSLogSample

Android/WinMo SMS Log Samples (From Device)

AWWindowsDeviceStatusSample

Windows Device Status Sample

AWSWindowsInformationSample

Windows Information Sample (Windows 8 Devices only)

AWSystemSample

Android/iOS/WinMo Device/System Information Samples (From Device)

AWToMagOutboundQueue

Queues message to be sent to MAG via AWCM

AWUpdateListSample

Microsoft EMM: Handles messages related to Windows Updates Revisions

AWUploadToCdnQueue

Seed Agents to CDN

AWUserBatchQueue

User Batch Processing Information

AWUserDataSample

OneDrive Integration for User Data Recovery and Migration (Inactive)

AWUserGroupsBatchQueue

Process User Group actions (sync user attributes, add missing users)

AWUserListSample

Used for saving user list sample changes.

AWVMInstanceSample

OS X VMware Flex Integration – Flex VM Status Reported from OS

AWVppBulkDeployment

Process Users for VPP bulk registration of users and licenses

AWVppLicensePreAssignmentQueue

Queues an event for making a license preassignment call to Apple API when an admin requests this on-demand from the console.

AWVppLicenseSyncQueue

Queue to process the VPP apps for license sync

AwWindows10KioskQueue

Kiosk profile publishing

AwWindowsPpkgPackagingQueue

Export applications from WS1 into the PPKG format

AwWindowsSecurityInformationSample

Windows 10 DeviceGuard / Security Information Sample (Inactive)

awwindowsupdatequeue

Windows 10 (Microsoft EMM)

AWWindowsWmiSample

Windows device queue for WMI samples

AWWnsNotification

Windows Notification Service (WNS) Notifications

AWWorkflowEvent

Process all workflow events

AWWorkflowStatusSampleQueue

workflow status needs to go through MSMQ for changes of Rate-Limit WF Status Processing

awvpplicensesmanagement

To store the message about the device ID and list of application IDs to revoke licenses for.

C2DMOutbound

Android Outbound C2DM Messages

FastLaneAPNSOutbound

iOS Outbound APNS Messages

FastLaneWnsOutbound

Critical WNS Outbound Messages

GCMOutbound

Android Google Cloud Messaging Outbound

SyncDirectoryAdminAttributesQueue

Queues for the Directory Sync Service

SyncDirectoryGroupsQueue

Queues for the Directory Sync Service

SyncDirectoryUserAttributesQueue

Queues for the Directory Sync Service

WorkFlow-DeviceCommands

API Workflow

List of Certificates

The following is a list of Workspace ONE UEM Certificates bundled in the installer as well as the certificate generated by the installer.

File Name

Installed Location

Purpose

AppleAPNs_Entrust2048.cer

Trusted Root Certification Authorities

Apple Push Notification Service

AppleComputerRootCertificate.cer

Trusted Root Certification Authorities

Apple Root CA

AppleWWDRIntCA.cer

Intermediate Certification Authorities

Issuer for certificates used to sign software for apple devices

AW_Admin_User_Root.cer

Trusted Root Certification Authorities

Root certificate for client certificates used for authentication to admin apis

AW_API_Client_Root.cer

Intermediate Certification Authorities

Used for authenticating SOAP apis

AW_API_Root.cer

Trusted Root Certification Authorities

Root for AW_API_CLIENT_Root.cer

AW_API_Server.pfx

Personal, Trusted People

Binding to SOAP apis

AW_Device_Root.cer

Trusted Root Certification Authorities

Root certificate for device secure channel certificates

AWDSRoot.cer

Trusted Root Certification Authorities

Root certificate for device services/secure channel server certificates.

ca_cert.cer

Trusted Root Certification Authorities

Code Signing CA for third-party libraries

Symantec Class 3 Registration Authority TEST CA.cer

Intermediate Certification Authorities

Test integration with Symantec

VeriSign Class 3 TEST Public Primary Certification Authority.cer

Trusted Root Certification Authorities

Test integration with VeriSign

*Generated by Installer* Device Services Child Certificate

Personal, Trusted Root Certification Authorities

Secure channel server certificate. Used for application-level encryption of data sent from the device to the server.