After you decide which Authentication Type you want to use, you can create users in the Workspace ONE Express console powered by AirWatch. If your authentication type is Basic, then consider creating Basic User Accounts.


  1. Navigate to Accounts > Users > List View, select Add then Add User. The Add / Edit User page displays.
  2. In the General tab, complete the following settings to add a basic user.
    Setting Description
    Security Type Select Basic and add a basic user.
    User name Enter a user name with which the new user is identified.
    Password Enter a password that the user can use to log in.
    Confirm Password. Confirm the password.
    Full Name Complete the First Name, Middle Name, and Last Name of the user.
    Display Name Represent the user in the console by entering a name.
    Email Address Enter or edit the user's email address.
    Email user name Enter or edit the user's email user name.
    Domain Select the email domain from the drop-down setting.
    Phone Number Enter the user's phone number including plus sign, country code, and area code.
    Enrollment Organization Group Pre-populated setting reflects the existing organization group.
    Allow the user to enroll into additional Organization Groups.

    If you Enable this option but leave Additional Organization Groups blank, then any child OG created under the Enrollment Organization Group can be used as a point of enrollment.

    Workspace ONE Express customers have a single organization group to enroll into. Contact Support to inquire about upgrading to benefit from having multiple organization groups.

    Additional Organization Groups

    This setting only appears when the option to allow the user to enroll into additional OGs is Enabled.

    This setting allows you to add additional organization groups from which your basic user can enroll.

    User Role Select the role for the user you are adding from this drop-down setting.
    Message Type Select the type of message you want to send to the user, Email or None.
    Message Template

    The basic user activates their account with this notification. For security reasons, this notification does not include the user's password. Instead, a password reset link is included in the notification. The basic user selects this link to define another password. This password reset link expires in 24 hours automatically.

    Select the template for email messages by selecting one from this drop-down setting. Optionally, select Message Preview to preview the template and select the Configure Message Template to create a template.

  3. (Optional) Select the Advanced tab and complete the following settings.
    Setting Description
    Email Password Enter the email password of the user you are adding.
    Confirm Email Password. Confirm the email password of the user you are adding.
    User Principal Name Enter the principal name of the basic user. This setting is optional.
    Category Select the User Category for the user being added.
    Department Enter the user's department for administrative purposes.
    Employee ID Enter the user's employee ID for administrative purposes.
    Cost Center Enter the user's cost center for administrative purposes.
    Use S/MIME.

    Enable or Disable Secure Multipurpose Internet Mail Extensions (S/MIME).

    If enabled, you must have an S/MIME-enabled profile and you must upload an S/MIME certificate by selecting Upload.

    Separate Encryption Certificate

    Enable or Disable encryption certificate.

    If enabled, you must upload an encryption certificate using Upload. Generally, the same S/MIME certificate is used for signing and encryption, unless a different certificate is expressly being used.

    Old Encryption Certificate

    Enable or disable a legacy version encryption certificate.

    If enabled, you must Upload an encryption certificate.

    Enable Device Staging.

    Enable or disable the staging of devices.

    If enabled, you must select between Single User Devices and Multi User Devices. If Single User Devices, you must select between Standard, where users themselves log in and Advanced, where a device is enrolled on behalf of another user.

  4. Select Save and save only the new user or select Save and Add Device to save the new user and proceed to the Add Device page.