You can configure the trace level behavior of device log files in Workspace ONE UEM powered by AirWatch by doing some tweaking with notepad.


  1. Transfer the log file to your PC using the file manager utility in device details or through remote management.
  2. Open the log file using a basic text editor such as Notepad.
  3. Edit the desired trace level to the needed value.
  4. Save the log file.
  5. Transfer the log file back to the "Program Files\AirWatch" directory on the device.
    Consider first deleting the old log_config.cfg file from the device.
  6. Restart the AWService on the device once it has the updated log_config.cfg file. Use the Restart Workspace ONE Intelligent Hub or the Warm Boot device actions available in the UEM console.


Once the AWService restarts, the new logging configuration takes effect.