For supervised devices running iOS 7 and later, you can clear the Activation Lock using one of three methods.

  1. Use the Clear Activation Lock command
  2. Enter an Activation Lock Bypass Code directly onto the device.
  3. Perform a Device Wipe Command and select an option to clear the Activation Lock.

Use the Clear Activation Lock Command

Using the Clear Activation Lock command you can clear the Activation Lock on a device without performing a device wipe. This command is useful if you know the whereabouts of the device and do not want to wipe its contents completely to clear the lock.

This command also works if the device is unenrolled from Workspace ONE UEM MDM.
  1. Navigate to Devices > List View.
  2. Select an iOS device.
  3. The Device Details page displays Select the More drop-down to see a list of available remote commands.
  4. Select Deactivate.

Enter an Activation Lock Bypass Code

Entering an Activation Lock Bypass Code can be useful if the device has been unenrolled from Workspace ONE UEM MDM and you have no means by which to perform a Clear Activation Lock command or device wipe.

  1. Navigate to Devices > List View.
  2. Select an iOS device. The Device Details page displays.
  3. Select the More drop-down to see a list of available remote commands.
  4. Select Clear Activation Lock. The Activation Lock Bypass Code displays on the screen.

What to do next: Reactivate the device once factory wiped using MDM. When you reach the Activate iPhone pane in the Setup Assistant, enter the bypass code as the Activation Lock password and leave the Apple ID text box empty.